If you don’t need your Assurance Wireless service anymore or want to switch to a new provider, it’s essential to know how to cancel it the right way. Assurance Wireless is a well-known Lifeline and Affordable Connectivity Program (ACP) provider. It offers free phones and affordable plans with talk, text, and data to eligible individuals. But sometimes your needs change. Maybe you found a better plan, you’re moving to a place with poor coverage, or you no longer qualify for free government phone service. In these cases, cancelling Assurance Wireless can be the best choice.
Many people search for things like “how to cancel Assurance Wireless service,” “Assurance Wireless customer service number for cancellation,” or “how to cancel Lifeline phone service without losing benefits.” That’s because most people want a simple guide that’s easy to follow without wasting time on confusing instructions.
The good news is that cancelling Assurance Wireless isn’t hard, but there are a few steps you should follow. Knowing what to do will help you avoid problems like service delays, billing issues, or losing your chance to switch to another free government phone program.
In this guide, we’ll explain step-by-step how to cancel Assurance Wireless smoothly. We’ll cover how to contact customer support, whether you need to return equipment, and tips to avoid common mistakes. Whether you’re planning to switch to another Lifeline or ACP provider, upgrade to a better carrier, or stop service, this article will help you cancel Assurance Wireless in the easiest way possible.
Step by step guide to Cancel Assurance Wireless Service
Now that you are aware that you can terminate your Assurance Wireless service, it is time to talk about how to do so. There are three primary approaches to Assurance Wireless service cancellation that you should take into account. These consist of:
1. Via Call Assurance Wireless customer service
Calling is one of the primary ways to terminate your Assurance Wireless account. To terminate your service, you should call Assurance Wireless customer service at 1-888-321-5880 and let the agent or representative know. Make sure you have a good rationale for choosing to do that action as you intend to execute it.
Furthermore, inform the agent if you would like your phone number to be kept on file. You will be asked several questions about the Assurance Wireless service by the person on the other end. This procedure will be completed in a few minutes, so please cooperate for your safety.
2. Via your online account
In addition to contacting the Assurance Wireless customer support team via phone, you can now terminate your Assurance Wireless service through your online account. Try clicking “myaccount.assurancewireless.com/my-account/login” and entering your phone number to accomplish this. After that, select “Next” and proceed to your screen’s cancellation choice. You will be ready to go if you cancel the service from that end.
3. Send a written request to Assurance Wireless at
Be assured that it will take some time before your service is terminated, even though this strategy may work like magic for you. In actuality, it is prolonged when compared to the previously discussed ways. If you decide to use this option, you should submit your cancellation request to Assurance Wireless, P.O. Box 5040, Charleston, IL 61920-9907.
Another way to terminate your service is to go to an Assurance Wireless location.
READ MORE: Free iPhone With New Line
Can Assurance Wireless Initiate Service Termination
Indeed. In some instances, Assurance Wireless may be pressured to start the process of terminating service on its end. Assurance Wireless may terminate your service for the following reasons:
- The Assurance Wireless ACP and Lifeline programs are no longer available to you.
- There have been reports of your phone being lost or stolen.
- For over 45 days in a row, your account has not been active.
- Not finishing the yearly recertification procedure on time. This should ideally be done once every 12 months.
- Breach of the terms and conditions of Assurance Wireless. Visit “assurancewireless.com/legal/terms-and-conditions” to learn more about Assurance Wireless’ terms and conditions.
- There has been fraudulent activity with your account.
READ MORE: What Network Does Assurance Wireless Use
How Long does Assurance Wireless Service Cancellation Take?
The length of time it takes to cancel your Assurance Wireless service may vary depending on the option you use. For example, it will take the least amount of time if you decide to terminate your Assurance Wireless service by phone or through your online account.
To put this into perspective, you will be ready after just a few minutes of this process. However, if you decide to terminate your subscription through the mail, be prepared for it to take a few days to take effect. Therefore, consider cancelling your Assurance Wireless service quickly by phone or through your online account.
What Happens Once Your Assurance Wireless Service is Cancelled?
You will be totally cut off from Assurance Wireless’ services if your subscription has been cancelled. For example, you will no longer be able to take advantage of Assurance Wireless’ free government services if you were eligible for Assurance Wireless Lifeline. To continue using Lifeline services, you should sign up with another provider in your area.
Additionally, the Assurance wireless network will no longer allow you to make or even receive phone calls. Additionally, you won’t be able to SMS your friends and family or even accept them.
You can be certain that the entire process will be a nightmare for you if you wish to use Assurance Wireless cellular data to access the internet, because you won’t be able to begin. This is because your SIM card will stop working.
Keep in mind that you could lose your phone number if your service is cancelled. Your voicemail messages will also be removed. In other cases, the carrier may take back the device that was provided to you through an ACP facility or Lifeline program.
Even after your service has been terminated, there are some situations in which you can reactivate your account. This is the situation if:
- Because of your inactivity, your service was terminated.
- Because you did not complete the annual recertification promptly, your Assurance Wireless service was terminated.
- It was reported that your device was lost or stolen.
Assurance Wireless Cancellation FAQ
1. How do I cancel my Assurance Wireless application?
You can cancel your application by contacting Assurance Wireless Customer Care at 1-888-321-5880. This applies whether your application is still pending or already approved.
2. How do I cancel my active Assurance Wireless service?
You have two main options:
- Dial 611 from your current Assurance Wireless phone and request cancellation.
- Call Customer Care directly (1-888-321-5880) to cancel.
3. Is there an option to cancel online through the website or app?
No. According to Reddit users:
“there is no option on their website anywhere. The only thing about it is they say to call 611 to cancel service”
4. If I stop using my phone, will the service cancel automatically?
Yes, in many cases. One Reddit user explains:
- “Just turn your phone off and leave it off for like 30/60 days and it will cancel the service.”
- Still, for certainty, it’s best to call to confirm.
5. What do others say about switching away from Assurance Wireless?
Users often switch by signing up with another Lifeline provider. One noted:
“I just applied for AirTalk it cancelled my service with Assurance.”
Another shared their experience:
“My Assurance phone was still active for a few weeks till it eventually got cancelled for inactivity. I never bothered telling them to cancel nor did I get in any trouble as far as I can tell.”
6. Do I need to return the phone after cancellation?
No. According to users:
- “Nope, it’s yours to keep.”
- You are not required to send the phone back.
7. What if I want to cancel due to losing eligibility (e.g. no longer qualify for Lifeline)?
You should still contact Assurance Wireless to cancel. From terms and conditions:
“If you are no longer eligible … or want to cancel your Service with us for any reason, then please call us.”
8. How soon should I act if I plan to switch to another provider?
Switching by enrolling with another Lifeline/ACP provider usually triggers backend processing that cancels your Assurance account. One user advises:
“Apply to another Lifeline/ACP provider as a new customer and it will be automatically taken care of in the backend. Assurance will be notified that you are moving to another carrier.”
